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September 28, 2010 / dw

Create a shared mailbox in Microsoft Exchange 2010 and Add to OWA

To create a shared mailbox in Microsoft Exchange 2010 you’ll need to use the Exchange Management shell.

New-mailbox sharedTest –shared –userprincipalname Other settings are available for New-Mailbox –


After its creation, notice the different icons for the shared mailbox


Right click the user (shared mailbox) and select “Manage Full Access Permissions


Add the users you wish to allow access.




Note this couls also be scripted with Add-MailboxPermission –Identity sharedtest –user “Lab\tu12” –AccessRights “Full Access”

Then you can log into Outlook Web access (or Outlook) and add them. Here is the process for OWA in Exchange 2010.




You can now see both Mailboxes from OWA.

Hope it Helps




Leave a Comment
  1. Juancho / Sep 29 2010 6:09 pm

    I agree with this theory… lets have a meeting on this

    Invite Percy.. He doesnt return my calls

  2. Alberto Voli / Jan 19 2012 8:01 am

    Exchange Shared e-mails work great once setup with the shell, and they are automatically seen in outlook 2010. They don’t count as an exchange licence and are wonderful to share a ‘shared’ ‘sales’ mailbox. the problem is when I try to access it from the Iphone. Because it does not have a password correlated to it, I have not been able to figure out how to set it up on the Iphone. Has anyone had any luck with this?

    • James Cooper / Feb 23 2012 10:22 am

      When the mailbox is created in Exchange, it will create a disabled user in active directory with the same name. Search for it and reset the password and this should be the password that is needed for you iphone. 🙂

      • Alberto Voli / Feb 25 2012 6:38 pm

        Tried that, but had no luck, the Iphone message states that it can’t validate the account… any other ideas?


  3. MErzoctb / Mar 31 2012 5:54 pm

    any ideas how to connect shared mailbox to iphone/ipad?


  4. rcaesar / May 17 2012 8:28 pm

    Same situation as Alberto. What I did:
    Open the affected user’s outlook
    Go to tools, Delegates tab.
    Remove anyone who is a delegate
    Setup the account on the iPhone/iPad

    We are currently looking for a way to keep delegates on our accounts and get iPhone setups to work… but so far, nothing.

  5. Janko Hrasko / Mar 15 2013 3:27 pm

    Hello, is there any possibility to see sent items, deleted items and so on from the shared mailbox in Outlook Web App. Currently i can see only Inbox.

  6. Zoubeir / Apr 16 2013 1:29 pm

    When I send emails from the shared mailbox, sent items folder remains empty and all sent emails are in the sent items folder of the main mailbox. Is there any way to keep these items into shared mailbox ?

  7. Yann / Oct 23 2013 7:27 am


    I created A shared mailbox, I added the account in outlook, but I have not the inbox folder, the account in empty.
    I tried to send an email to and I saw in the exchange log that the delivery was ok.

    Have you got an idea ?

    Thank you very much in advance.

  8. Johnd799 / May 8 2014 7:08 am

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  9. Johnc873 / Aug 9 2014 6:50 pm

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  10. Connor A. Gurney / Apr 20 2017 3:35 am

    For those of you trying to use it on mobile, log in with your usual username and password but change the e-mail address to that of the shared mailbox. Hope this helps!

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